Zip Casino Privacy Policy

At Zip Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at Zip Casino.com. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions about how we handle your data.

1. Who We Are

Zip Casino is operated by SoftGenius N.V., a company incorporated under the laws of Curaçao. We hold a gaming licence issued under the Curaçao regulatory framework, which authorises us to provide online casino and sports betting services to eligible players in permitted jurisdictions. Our registered office address and licensing details are available upon request or can be verified through the official Curaçao Gaming Control Board. If you have any privacy-related concerns, you may reach us at support@Zip Casino215351.com.

2. Information We Collect

When you register for an account or use our platform at Zip Casino, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, (gXW^@&el37%Irmk, and account preferences
• Identity verification documents (passport, national ID, proof of address)

2.2 Financial Data

• Payment method details (card numbers, e-wallet accounts, crypto wallet addresses)
• Transaction history, deposits, and withdrawal requests
• Source of funds information where required for compliance purposes

2.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, features used, and session duration
• Geolocation data to verify eligibility and compliance with restricted territories
• Cookies and similar tracking technologies (see Section 6 below)

2.4 Communications Data

• Records of live chat conversations and email correspondence with our support team
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in status

3. How We Use Your Information

At Zip Casino, we use your personal data only for legitimate and lawful purposes. We process your information in order to:

• Create, maintain, and manage your player account
• Verify your identity and age in accordance with our legal obligations
• Process deposits, withdrawals, and other financial transactions
• Provide customer support through our 24/7 live chat and email channels
• Detect and prevent fraud, money laundering, and other prohibited activities
• Monitor responsible gambling behaviour and enforce account limits where necessary
• Send you promotional communications, bonuses, and personalised offers — only where you have consented to receive them
• Comply with applicable laws, regulatory requirements, and licensing obligations
• Improve and personalise our services, platform functionality, and gaming experience

We do not sell your personal data to third parties for their own marketing purposes. At Zip Casino, your information is used exclusively to deliver and improve the services you have requested.

4. Legal Basis for Processing

Our Zip Casino platform processes your data on the following legal grounds, depending on the nature of the activity:

• Contractual necessity: Processing required to fulfil our obligations under your player account agreement
• Legal obligation: Processing necessary to comply with anti-money laundering (AML), know-your-customer (KYC), and other regulatory requirements
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent

5. Sharing Your Data

We at Zip Casino may share your personal data with the following categories of third parties, strictly as necessary to provide our services:

• Payment providers: Including Visa, Mastercard, Skrill, Neteller, MiFinity, Interac, CoinsPaid, and other payment processors we work with to handle transactions
• Identity verification services: Third-party KYC and AML compliance partners who assist us in verifying your identity and source of funds
• Game providers: Software developers such as Pragmatic Play, NetEnt, Microgaming, Play'n GO, Hacksaw Gaming, and others who supply the games available on our platform
• Regulatory authorities: Licensing bodies and law enforcement agencies where required by law or court order
• IT and security providers: Technology partners who support the operation, security, and maintenance of our platform

All third parties we engage are contractually required to handle your data securely and in accordance with applicable data protection standards. Our Zip Casino team does not permit third parties to use your data for any purpose beyond what is strictly necessary.

6. Cookies and Tracking Technologies

Like most online platforms, our Zip Casino website uses cookies and similar technologies to enhance your browsing experience and analyse platform performance. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including login sessions and security features
• Analytics cookies: Help us understand how players navigate our site, which pages are most visited, and how we can improve functionality
• Preference cookies: Remember your language, currency, and other settings to personalise your experience
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our advertising campaigns

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. For full details, please refer to our dedicated Cookie Policy page.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, financial and identity records are retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations. When your data is no longer required, we securely delete or anonymise it in line with our internal data management procedures.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Zip Casino:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data where we no longer have a lawful basis to retain it
• Right to restriction: Ask us to limit how we process your data in certain circumstances
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@Zip Casino215351.com. We will respond to verified requests within a reasonable timeframe. If you have an unresolved complaint, you may escalate it to complaints@smtpauthrelay.com.

9. Security Measures

We take the security of your personal data seriously. Our Zip Casino platform employs industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, access controls, and regular security audits. However, no method of data transmission over the internet is entirely risk-free, and we cannot guarantee absolute security in all circumstances.

10. Restricted Jurisdictions

At Zip Casino, we do not knowingly accept players from jurisdictions where our services are prohibited, including the United States, United Kingdom, Germany, Australia, Spain, Italy, the Netherlands, and a significant number of other territories listed in our Terms and Conditions. If we discover that a player has provided false location information to access our platform, we reserve the right to close the account and withhold any associated funds in accordance with our policies.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our Zip Casino platform following such notice constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way our Zip Casino platform handles your personal data, please do not hesitate to get in touch with our team:

• Email: support@Zip Casino215351.com
• Complaints escalation: complaints@smtpauthrelay.com
• Website: https://www.Zip Casino.com/

Our customer support team is available 24/7 via live chat and email to assist you with any privacy-related enquiries. We are committed to ensuring that your experience at Zip Casino is safe, transparent, and fully compliant with applicable data protection standards.